cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Sheppy222
Beginner
330 Views
Message 1 of 4

BT ID

Hi

I have just got online with copper broadband until my new FTTP gets connected. I keep getting emails asking me to create account but it prompts me to enter account number which i have not got, only an order number which it does not accept. Is there a way to create an ID without me having to phone BT and wait 2 hours to speak to someone? 

0 Ratings
Reply
3 REPLIES 3
Keith_Beddoe
Distinguished Sage
Distinguished Sage
326 Views
Message 2 of 4

Re: BT ID

@Sheppy222 

You should receive a letter in the post, with your account number and an initial bill. There is no need to actually create an account at this point.

BT would not give you it over the phone or chat anyway, as it has to be sent by post to the account holder`s address, for security reasons.

 

Sheppy222
Beginner
324 Views
Message 3 of 4

Re: BT ID

Thanks Keith.

As im not actually paying until my FTTP is activated i wonder if they will still send me a 'bill'.

 

0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage
302 Views
Message 4 of 4

Re: BT ID


@Sheppy222 wrote:

Thanks Keith.

As im not actually paying until my FTTP is activated i wonder if they will still send me a 'bill'.

 


I am not sure, but I would have expected some form of correspondence.

0 Ratings
Reply