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Message 1 of 5

BT Infinity Pricing Enquiry

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I'm currently with BT and they supply me with broadband. Infinity has recently come to the area so I'd like to upgrade. I recieved an email from BT telling me I could get it for £28.99 for the first 12 months, as shown below.

 

 

bt offer.png

 

However, when I go to complete the order there is no mention of the discounts and the price bumps up to £47.49.

 

bt offer without discount.png

 

If I go through with the order, will the first 12 months be discounted like the email says or will it be £47.49 from the start of the contract?

 

Thanks for your help

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4 REPLIES 4
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: BT Infinity Pricing Enquiry

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These discounts usually only apply to new customers. Because you are already a BT customer they won't apply to you.

 

If you contact the Options Team on 0800.80.030 you may be able to negotiate a deal.

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Message 3 of 5

Re: BT Infinity Pricing Enquiry

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Cheers, thanks for your help!

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outlaw123
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Message 4 of 5

Re: BT Infinity Pricing Enquiry

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Exactly the same happened to me. I have been with BT for 30+ years and there does not seem to be any loyalty benefit. The difference between a new and existing customers price is extortionate. Why do we have to negotiate a deal? We should be offered the best price in the first place ! I may well change supplier even though BT have been reliable.

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Distinguished Sage
Distinguished Sage
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Message 5 of 5

Re: BT Infinity Pricing Enquiry

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At one time you were a new customer and possibly got a deal then. Now you are just a customer. No such thing as a loyal customer only a customer. If a company wants to grow it needs new customers so it offers deals to attract them. If you want a deal you need to move to another provider and become their new customer.

 

If you want to stay with BT either try and negotiate a deal by being prepared to move or accept the price you are given. At the end of the day it's your choice.

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