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You fibre street cabinet may be full and a waiting list in operation
Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.
I have asked a moderator to help you they will post their contact link here tommorow
@gavinelli77 Welcome to the forum and thanks for posting, I'm sorry to see you're having issues with your order.
Your best bet would be to contact our order team and allow them the chance to put things right as the Mod team email queue is very busy at the moment. You'll be able to chat with our Order specialists using the following link: Order Team
Alternatively if you would prefer the Mod teams help and don't mind waiting I've also made the 'contact the mods' link visible to you in my forum profile. You can find the link by clicking on my username .