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TerryB5254
Beginner
314 Views
Message 1 of 3

BT LOYALTY

Do you think the lack of loyalty that BT has to existing customers will cause a huge churn on accounts in coming years? As a loyal BT customer you pay 50% + more than a new account that may only stay for a short period so whilst BT are generating new accounts do you feel they are going to start loosing existing sustomers?

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2 REPLIES 2
Distinguished Sage
Distinguished Sage
311 Views
Message 2 of 3

Re: BT LOYALTY

no    as the other ISPs are similar concentrating mainly of new customers and hoping existing customers can't be bothered to move ISP



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TerryB5254
Beginner
310 Views
Message 3 of 3

Re: BT LOYALTY

But when they are increasing bills by 40%+ dont they think it will create a big churn factor as people like myself that have taken the modest annual increas above other providers will start to question this when the difference is so high?

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