cancel
Showing results for 
Search instead for 
Did you mean: 
TerryB5254
Beginner
313 Views
Message 1 of 3

BT LOYALTY

Do you think the lack of loyalty that BT has to existing customers will cause a huge churn on accounts in coming years? As a loyal BT customer you pay 50% + more than a new account that may only stay for a short period so whilst BT are generating new accounts do you feel they are going to start loosing existing sustomers?

0 Ratings
2 REPLIES 2
Highlighted
Distinguished Sage
Distinguished Sage
310 Views
Message 2 of 3

Re: BT LOYALTY

no    as the other ISPs are similar concentrating mainly of new customers and hoping existing customers can't be bothered to move ISP



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
TerryB5254
Beginner
309 Views
Message 3 of 3

Re: BT LOYALTY

But when they are increasing bills by 40%+ dont they think it will create a big churn factor as people like myself that have taken the modest annual increas above other providers will start to question this when the difference is so high?

0 Ratings