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Aspiring Contributor
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Message 1 of 9

BT Live Chat

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I was looking for the BT Live Chat link but can't find it anywhere, is the chat down?

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Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: BT Live Chat

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I think increasing font size would be a good idea

try   https://www.bt.com/help/home/contactus/#/



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Aspiring Contributor
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Message 3 of 9

Re: BT Live Chat

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Hi, thanks for your reply, but I still could not find the live chat, I need to contact BT regarding about my BT contract. 

The chat was available a while back if I recall now I can't find it at all.

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Distinguished Sage
Distinguished Sage
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Message 4 of 9

Re: BT Live Chat

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if you had used the link and then selected the correct topic you would see live chat

https://www.bt.com/help/home/contactus/#/mobile/fix-bt-mobile-problems



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Aspiring Contributor
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Message 5 of 9

Re: BT Live Chat

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20200226_192926.jpg

Hello, I could not find any chat prompt, which could mean the live chat is down, or there's an issue with my browser?

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Distinguished Sage
Distinguished Sage
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Message 6 of 9

Re: BT Live Chat

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where your page shows contact us mine shows online chat box  are you using mobile view or desktop view if using mobile  I am using pc and chrome



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Aspiring Contributor
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Message 7 of 9

Re: BT Live Chat

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Hello, yes I've tried desktop mode and mobile view on Chrome Mobile browser, but I could not find it.

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Distinguished Sage
Distinguished Sage
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Message 8 of 9

Re: BT Live Chat

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I just tried the link I posted using my samsung mobile and I can see the online chat so must be a problem with your mobile or settings



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Aspiring Expert
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Message 9 of 9

Re: BT Live Chat

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My live chat has disappeared as well. There is no option for me to use it !

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