BT Live Chat

[starship]

Have BT removed there live chat, i found this an easy way to communicate, but unable to find it in there help section.

[gg30340]

It is still in use.

Click on "Help" at the top of this page or use this link

Get support with BT products and services | BT Help

then select the service you want, Scroll down and click on "Contact Us" and again select the service you want help about. A new page should open with a  "Message Now" button on the left hand side.

If it is not showing it may not be available because there are insufficient staff to answer it so try again later. 

[BrianJ1]

I think "Live" is a misrepresentation - be prepared for an hour wait.

[gg30340]

As was pointed out in the first message. "Live Chat" is no longer available so it would be a misrepresentation if BT was still calling it that.

It has been replaced with "Message Us". 

[Sleepysue]

Message us / live chat NEVER shows as an option for me, regardless of what time of day I try.  So annoying that we are expected to sit in a phone queue to get help. Seems a backwards step to me.

[imjolly]

https://www.bt.com/help/contact-bt/account-and-billing/broadband  you can try  'message now' here but need to use pc/laptop. If still problems try different browser - it works for me using chrome or edge 

[Sleepysue]

Thanks  - that message now button only seems to appear under the broadband & TV options, hence why I've never found it before despite using my PC. Will give it a go

[Arctic_Velocity]

Through the website following these instructions, it doesn’t open a chat window, it just takes you back to the main page where you are asked to select the service you require assistance with. 

[imjolly]

@Arctic_Velocity 

I just tried the link I previously posted and it takes me to message now and selecting that takes me to a chat window with BT.  I suggest you try a different browser - i have used Chrome and Edge without problems

it may not work on mobile unless you have it set to desktop view

[Sleepysue]

Thanks, I agree it is working now - but it was not working on my PC in either Edge or Chrome when I tried when I originally posted - I guess "message now" only appears when there are agents available for live chat!