cancel
Showing results for 
Search instead for 
Did you mean: 
HTB
Aspiring Contributor
864 Views
Message 1 of 14

BT Mobile Voucher - Claim Problem

Go to solution

I have not received my £30 Amazon voucher after waiting almost 90 days.
 
After 45 days, I used the chase my voucher link provided in the sticky at the top of this board.
 
On the 12th May I got the following email response:

 

"Sorry you’ve not received your amazon voucher, you should have received this by now.

 

I have manually raised your claim to dispatch to avoid further delay.

 

This will be processed, sent for delivery and should arrive with you within the next 30-45 days minus any unforeseen issues.

 

Thank You for your patience and we apologize for the inconvenience caused.

 

Best wishes,

 

BT.com Vouchers Team"

 

If a mod could look into this please, it's may be logged under "Your BT Reward [Incident: *****-*****]."

 

Thanks

0 Ratings
Reply
13 REPLIES 13
Moderator
Moderator
858 Views
Message 2 of 14

Re: BT Mobile Voucher - Claim Problem

Go to solution

Hi @HTB and welcome.

 

I'm sorry it's taking so long to get the voucher to you. I'll be happy to chase this up for you. Can you please drop me over an email with your details? You'll get the contact the moderators link in my profile.

 

Cheers

 

David

Highlighted
HTB
Aspiring Contributor
851 Views
Message 3 of 14

Re: BT Mobile Voucher - Claim Problem

Go to solution

Thanks David.

Contact email sent.

Your enquiry reference number: *****-*****

0 Ratings
Reply
Moderator
Moderator
819 Views
Message 4 of 14

Re: BT Mobile Voucher - Claim Problem

Go to solution

Thanks for taking my call this evening @HTB. I'll chase this up and will be in touch as soon as I have any updates for you.

 

Cheers

 

David

HTB
Aspiring Contributor
805 Views
Message 5 of 14

Re: BT Mobile Voucher - Claim Problem

Go to solution

@DavidM

 

Thanks for the call - nice personal touch. 

 

I hope the executive escalation gets a result.  The offer of the £30 reward was the inducement that made switching to BT Mobile cheaper than my previous provider.

0 Ratings
Reply
Moderator
Moderator
795 Views
Message 6 of 14

Re: BT Mobile Voucher - Claim Problem

Go to solution

Hi @HTB,

 

Thanks for posting. I tried calling today, sorry I missed you. I've had confirmation that the card has been manually processed and will be with you soon. Can you post back and let me know when you receive it?

 

Cheers

 

David

HTB
Aspiring Contributor
783 Views
Message 7 of 14

Re: BT Mobile Voucher - Claim Problem

Go to solution
@DavidM

Thank you. will do.
0 Ratings
Reply
HTB
Aspiring Contributor
754 Views
Message 8 of 14

Re: BT Mobile Voucher - Claim Problem

Go to solution

@DavidM

 

Nothing in the post yet.  How soon is soon? 4 months now and counting....

 

Smiley Frustrated 

0 Ratings
Reply
gazzamba
Beginner
742 Views
Message 9 of 14

Re: BT Mobile Voucher - Claim Problem

Go to solution

The exec complaints make no difference as about as useless as the rest of them, ive been waiting 3 months on a reward card for broadband and 2 months for a mobile reward card.

 

0 Ratings
Reply
Moderator
Moderator
733 Views
Message 10 of 14

Re: BT Mobile Voucher - Claim Problem

Go to solution

Hi @HTB and thanks for posting.

 

Sorry this hasn't been sorted yet. Leave it with me and I'll chase this up.

 

@gazzamba, I've offered to help you on your own thread.

 

Cheers

 

David