Like many other new SIMM ONLY BT mobile customers I have seen commenting on this site I have yet to receive my Amazon vouchers since I ordered my SIMM card in July - far in excess of the 45 days. It now 3 months later. When will I get my vouchers or is this another mis selling? Can I cancel my subscription before end of 12 months contract s BT has not honoured their pet of the contract?
I have not received my £30 Amazon voucher after waiting almost 90 days.
After 45 days, I used the chase my voucher link provided in the sticky at the top of this board.
On the 12th May I got the following email response:
"Sorry you’ve not received your amazon voucher, you should have received this by now.
I have manually raised your claim to dispatch to avoid further delay.
This will be processed, sent for delivery and should arrive with you within the next 30-45 days minus any unforeseen issues.
Thank You for your patience and we apologize for the inconvenience caused.
BT.com Vouchers Team"
If a mod could look into this please, it's may be logged under "Your BT Reward [Incident: *****-*****]."