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Ethan1983
Beginner
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Message 1 of 4

BT Move Home Order cancelled without notice (Again!)

So, once again, my move home order with BT was cancelled by BT without notice. Been using BT for 10 years, and last two home moved have been disasters. Always notify them 1.5 months before, previous user is also BT!  Line ready, home owned by me, Bt best services available. Text message email all confirmed and lined up. Day before it activates, logs on to order to check and it’s cancelled. Magic

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Ethan1983
Beginner
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Message 2 of 4

Re: BT Move Home Order cancelled without notice (Again!)

My email says my order is confirmed. My text message says it’s confirmed, but date is 1 year ago?! If I track order it says I cancelled it. Lol 

if I log into account it says Error in order and then no orders if I refresh 

Lovely

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Ethan1983
Beginner
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Message 3 of 4

Re: BT Move Home Order cancelled without notice (Again!)

So they raised another order and it was cancelled within 30min. Lol

apparently Bt says the line is closed (has been for two months since I moved in) but OR says it’s open. Who the fck knows tbh

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DavidM
Moderator
Moderator
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Message 4 of 4

Re: BT Move Home Order cancelled without notice (Again!)

Hi @Ethan1983 and welcome.

I'm really sorry there's been so many problems with your home move. I'm sure I can help get this sorted for you. I'll need a few details so I'll drop you a private message now so you can get in touch.

Cheers

David

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