cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
blorimer
Newbie
160 Views
Message 1 of 4

BT Owes me Money they have charged incorrectly from me. I have been complaining for a year!

Go to solution

BT charged me incorrectly for two amounts:  one on 17th January, 2018 (£46.11) and on 16th March, 2018 (£33.87).  I received NO SERVICES whatsoever from BT because they delivered the broadband to the incorrect address They simply did NOT have my correct address in their system.  Nonetheless, they wen ahead and charged me and have not returned my money since, despite numerous calls and complaints.

0 Ratings
Reply
3 REPLIES 3
Distinguished Sage
Distinguished Sage
145 Views
Message 2 of 4

Re: BT Owes me Money they have charged incorrectly from me. I have been complaining for a year!

Go to solution

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

0 Ratings
Reply
Moderator
Moderator
129 Views
Message 3 of 4

Re: BT Owes me Money they have charged incorrectly from me. I have been complaining for a year!

Go to solution

Hi @blorimer  Welcome to the forum and sorry that you have been unable to get this billing issue resolved despite contacting us many times.

I've sent you a Private message explaining how you can contact the forum moderation team. check here
https://community.bt.com/t5/notes/privatenotespage

Cheers
John

Community ModeratorJohnC
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
Moderator
Moderator
84 Views
Message 4 of 4

Re: BT Owes me Money they have charged incorrectly from me. I have been complaining for a year!

Go to solution

Hi @blorimer I sent you a private message yesterday please can you check this and reply back to me.

Cheers
John

Community ModeratorJohnC
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply