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blorimer
Newbie
116 Views
Message 1 of 4

BT Owes me Money they have charged incorrectly from me. I have been complaining for a year!

BT charged me incorrectly for two amounts:  one on 17th January, 2018 (£46.11) and on 16th March, 2018 (£33.87).  I received NO SERVICES whatsoever from BT because they delivered the broadband to the incorrect address They simply did NOT have my correct address in their system.  Nonetheless, they wen ahead and charged me and have not returned my money since, despite numerous calls and complaints.

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3 REPLIES
Distinguished Sage
Distinguished Sage
101 Views
Message 2 of 4

Re: BT Owes me Money they have charged incorrectly from me. I have been complaining for a year!

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 3 of 4

Re: BT Owes me Money they have charged incorrectly from me. I have been complaining for a year!

Hi @blorimer  Welcome to the forum and sorry that you have been unable to get this billing issue resolved despite contacting us many times.

I've sent you a Private message explaining how you can contact the forum moderation team. check here
https://community.bt.com/t5/notes/privatenotespage

Cheers
John

Community ModeratorJohnC
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Moderator
Moderator
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Message 4 of 4

Re: BT Owes me Money they have charged incorrectly from me. I have been complaining for a year!

Hi @blorimer I sent you a private message yesterday please can you check this and reply back to me.

Cheers
John

Community ModeratorJohnC
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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