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Stukrugen
Aspiring Contributor
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Message 1 of 10

BT Plus - my seperate BT mobile contract

Hi,

my Wife, is the BT main account holder with Landline, Broadband and her own BT Mobile plan, received the 'BT Plus for only £3 a month more' email a month back and decided to go for it. I have my own seperate BT mobile plan and renewed my contract in March.

Now, I have been in touch with BT three times since my Wife moved over to BT Plus because I incorrectly assumed that my own BT mobile plan would receive the double data etc benefits that she herself is now enjoying.

First Agent told me - it's complicated, I'd need to get a PAC, let my Wife take out a new SIM and migrate my number over to the new SIM and contract - but we can offer you an extra G of Data instead if you want.

Second Agent told me - yes no problem, I'm adjusting your account now to double your Data and give you faster 4G you should have confirmation within 48hrs. Result I thought - but nothing ever came. AAAGH

Third Agent told me, yes we'll need to merge your accounts, I'll just put you through to......*phone goes dead* - AGGGGHHHH

So, before I get in touch with BT again, does anyone have any experience of a similar situation and if so, is there a way to do this and how did you end up getting this resolved, if at all? 

Thanks

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9 REPLIES
Moderator
Moderator
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Message 2 of 10

Re: BT Plus - my seperate BT mobile contract

Hi @Stukrugen,

In order to get the BT Plus benefits all of the sims/mobiles would need to be under one account.

Double data will automatically be applied to every mobile plan on your BT Plus broadband account and is applicable to any plan type e.g SIMO, Family SIM and handset.

Would you like us to see if we can move both onto one account? I can't promise that we can do it but we can certainly investigate it. Plus, we'd need permission from both parties of course.

Thanks

DanielS

Community ModeratorDannyS
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Stukrugen
Aspiring Contributor
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Message 3 of 10

Re: BT Plus - my seperate BT mobile contract

Yes, I'd really appreciate it if you can investigate for us please @DanielS

Thank you

 

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Moderator
Moderator
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Message 4 of 10

Re: BT Plus - my seperate BT mobile contract

Hi @Stukrugen Thanks for posting back and sorry you could not get this sorted when you called.

We will be happy to look into this further for you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

PS please include the details of the second account in the details of your query section on the form.

Thanks
John

Community ModeratorJohnC
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Stukrugen
Aspiring Contributor
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Message 5 of 10

Re: BT Plus - my seperate BT mobile contract

Thank you. I have submitted this now.

Community Manager
Community Manager
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Message 6 of 10

Re: BT Plus - my seperate BT mobile contract

Hi @Stukrugen I'm happy to confirm this request has been put through, you don't need to do anything else Smiley Happy Please do post back if you have any more questions about this transfer. 

Community ManagerStephanie
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Stukrugen
Aspiring Contributor
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Message 7 of 10

Re: BT Plus - my seperate BT mobile contract

Thank You @StephanieG

Looks like something is happening as my Plan monthly renewal date has changed today :-)

Just so I know, do you have any idea how long before my Data allowance / 4G speed will take to receive the benefits of BT Plus following my account transfer please? (Existing Data 4 Gb).

Many Thanks Smiley Very Happy

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Community Manager
Community Manager
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Message 8 of 10

Re: BT Plus - my seperate BT mobile contract

@Stukrugen good stuff Smiley Happy I'll double-check this and get back to you today.

Community ManagerStephanie
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Stukrugen
Aspiring Contributor
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Message 9 of 10

Re: BT Plus - my seperate BT mobile contract

all sorted now @StephanieG

Thank you so much for sorting this for us :-)

 

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Community Manager
Community Manager
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Message 10 of 10

Re: BT Plus - my seperate BT mobile contract

@Stukrugen sorry I missed you - that's excellent, and sorted quicker than anticipated too Smiley Happy

Thanks for letting me know.

Community ManagerStephanie
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