cancel
Showing results for 
Search instead for 
Did you mean: 
kevinbdixon
Beginner
200 Views
Message 1 of 5

BT Prepaid Card

Hi,
My order reference is only 18 characters long but needs to be 20 for the claim form.
I'm not confusing the volume reference with the order reference before anyone suggests that.
It starts AJMEAAXXXXXXXXXXXX
Am I doing something wrong?
0 Ratings
Reply
4 REPLIES 4
Distinguished Sage
188 Views
Message 2 of 5

Re: BT Prepaid Card

I believe you can use either number to claim the card
0 Ratings
Reply
kevinbdixon
Beginner
179 Views
Message 3 of 5

Re: BT Prepaid Card

Thanks John but the issue is that it wants a minimum of 20 characters but my order number is only 18 so it won't progress. It doesn't work in either box.
Kind regards,
Kevin
0 Ratings
Reply
Highlighted
Distinguished Sage
175 Views
Message 4 of 5

Re: BT Prepaid Card

I have asked the Forum Moderators to help you they will post their contact link here
0 Ratings
Reply
Moderator
Moderator
173 Views
Message 5 of 5

Re: BT Prepaid Card

Hi kevinbdixon,

 

I'll be able to help you with your order number. Send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

0 Ratings
Reply