I recently renewed my package and I ticked this option "
BT Privacy Caller Display 12 months offer" which during the initial setup screen showed that it's free for 12 months, and £1.75 monthly thereafter.
Howevr, I have just received my bil and I got charged £1.75 for it straight away!!
Why is this happening??
Welcome to the forum. Some customer accounts have had a glitch which meant they got charged for supposedly free Caller Display. (In my case bills had a double entry, free CD having been included but the old £1.75 one not removed.) I'm asking the forum moderators to look into this for you and they will post contact info here on the morning.
Welcome and thanks for posting.
I can certainly take a look at this for you and see why you are being charged.
Can you send me in your details using the "Contact The Mods" link found in my profile and I will be in touch.
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Thanks! I've just sent you guys a message with my details.