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crystak26
Newbie
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Message 1 of 4

BT Privacy Caller Display 12 months offer - why am I getting charged for it?

I recently renewed my package and I ticked this option "

BT Privacy Caller Display 12 months offer" which during the initial setup screen showed that it's free for 12 months, and £1.75 monthly thereafter.

 

Howevr, I have just received my bil and I got charged £1.75 for it straight away!!

 

Why is this happening??

 

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3 REPLIES 3
Distinguished Guru
Distinguished Guru
183 Views
Message 2 of 4

Re: BT Privacy Caller Display 12 months offer - why am I getting charged for it?

Welcome to the forum. Some customer accounts have had a glitch which meant they got charged for supposedly free Caller Display. (In my case bills had a double entry, free CD having been included but the old £1.75 one not removed.) I'm asking the forum moderators to look into this for you and they will post contact info here on the morning.

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Moderator-Retired
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Message 3 of 4

Re: BT Privacy Caller Display 12 months offer - why am I getting charged for it?

Hi crystak26, 

 

Welcome and thanks for posting. 

 

I can certainly take a look at this for you and see why you are being charged. 

 

Can you send me in your details using the "Contact The Mods" link found in my profile and I will be in touch. 

 

Thanks,

OlgaC 

Community ModeratorOlga
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crystak26
Newbie
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Message 4 of 4

Re: BT Privacy Caller Display 12 months offer - why am I getting charged for it?

Thanks! I've just sent you guys a message with my details.

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