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Colin_London
Recognised Expert
626 Views
Message 1 of 19

BT Privacy Caller Display 'is now free'.... except I am being charged for it!

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Just got my November bill and it looks like BT billing system has been unable to cope with the removal of charges for BT Privacy Caller Display.

My bill has a note saying I cancelled my BT Privacy Caller Display on 1st October, so has refunded me £0.00 from 1/10/18 to 15/10/18(!)

Then it has charged me £2.63 for the period 1/10/18 to 15/10/18 for this 'free' service.

Then it has charged me £1.75 in advance for the period 16/11/15 to 15/12/18. And to add insult to injury there is a note against this charge saying 'BT Caller Privacy Display is provided free of charge'!

So it looks that I have been overcharged £4.38 on this bill for a now free service, and will continue to pay £1.75 a month from now on unless this is fixed!

Anyone else spotted this billing disaster this month?

 

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18 REPLIES 18
LittleHelper
Contributor
615 Views
Message 2 of 19

Re: BT Privacy Caller Display 'is now free'.... except I am being charged for it!

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Just give them a ring on 0800 800 150. Possibly a Data Integrity issue on your account that will just need sending off to be manually updated.
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Moderator
Moderator
583 Views
Message 3 of 19

Re: BT Privacy Caller Display 'is now free'.... except I am being charged for it!

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Hi @Colin_London sorry about that, we'll be happy to look at this for you if you send over your info on the 'click here to contact the mods' link. You'll find the link by clicking on my username.

Community ModeratorNeilO
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Colin_London
Recognised Expert
570 Views
Message 4 of 19

Re: BT Privacy Caller Display 'is now free'.... except I am being charged for it!

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Thanks @NeilO. I have submitted the information. I haven't made a seperate phone complaint as I know the forum team are the best at getting these things fixed! Just strange that this has happened now as my October bill was fine.
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Moderator
Moderator
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Message 5 of 19

Re: BT Privacy Caller Display 'is now free'.... except I am being charged for it!

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@Colin_London No problem, we'll be in touch once you've reached the top of our queue Smiley Happy

Community ModeratorNeilO
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Mpet
Beginner
536 Views
Message 6 of 19

Re: BT Privacy Caller Display 'is now free'.... except I am being charged for it!

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I'v had exactly the same problem - just received my bill and charged £1.75 from 17/11 - 16/12 and a further £2.68 for the period 1/10 - 16 /11

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Moderator
Moderator
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Message 7 of 19

Re: BT Privacy Caller Display 'is now free'.... except I am being charged for it!

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@Mpet sorry about this. Please use the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.

Community ModeratorNeilO
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Mpet
Beginner
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Message 8 of 19

Re: BT Privacy Caller Display 'is now free'.... except I am being charged for it!

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Many thanks  Neil - details PM'd to you

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Distinguished Guru
Distinguished Guru
506 Views
Message 9 of 19

Re: BT Privacy Caller Display 'is now free'.... except I am being charged for it!

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@Mpet wrote:

Many thanks  Neil - details PM'd to you


PMs don't always get results (ask Theresa). You need to complete the form accessed by clicking the "contact the mods" link in Neil's profile.

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Moderator
Moderator
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Message 10 of 19

Re: BT Privacy Caller Display 'is now free'.... except I am being charged for it!

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@Mpet and @pottyperson it's OK the contact the mods link was used.

Community ModeratorNeilO
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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