Just got my November bill and it looks like BT billing system has been unable to cope with the removal of charges for BT Privacy Caller Display.
My bill has a note saying I cancelled my BT Privacy Caller Display on 1st October, so has refunded me £0.00 from 1/10/18 to 15/10/18(!)
Then it has charged me £2.63 for the period 1/10/18 to 15/10/18 for this 'free' service.
Then it has charged me £1.75 in advance for the period 16/11/15 to 15/12/18. And to add insult to injury there is a note against this charge saying 'BT Caller Privacy Display is provided free of charge'!
So it looks that I have been overcharged £4.38 on this bill for a now free service, and will continue to pay £1.75 a month from now on unless this is fixed!
Anyone else spotted this billing disaster this month?
Solved! Go to Solution.
I'v had exactly the same problem - just received my bill and charged £1.75 from 17/11 - 16/12 and a further £2.68 for the period 1/10 - 16 /11
Many thanks Neil - details PM'd to you
PMs don't always get results (ask Theresa). You need to complete the form accessed by clicking the "contact the mods" link in Neil's profile.