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Hadams06
Beginner
556 Views
Message 1 of 9

BT REWARD CARD £110

Hi, 

I signed up for BT FIBRE 2 in July, my activation date was the 7th Aug 2020. I am now out of my 2 week cancellation period, but cannot see any rewards available to claim/collect. 

Please can a MOD contact me regarding this, 

Ms Adams 

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8 REPLIES 8
PaddyB
Moderator
Moderator
539 Views
Message 2 of 9

Re: BT REWARD CARD £110

Hi @Hadams06,

Welcome to the Community and thank you for posting. I'm sorry you haven't been able to claim your BT Reward Card. I'll be able to help you with this.

I have sent you a private message with instructions on how to contact me.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB

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Vips
Beginner
516 Views
Message 3 of 9

Re: BT REWARD CARD £110

Hi PaddyB,

I’m having the same issue as others. BT broadband activated on 4th August, but when I log in, it’s showing no reward. I’m due the £110 MasterCard reward.

Many thanks

Vips

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JohnC2
Moderator
Moderator
503 Views
Message 4 of 9

Re: BT REWARD CARD £110

Hi @Vips welcome to the forum and sorry that your reward card is not available to claim. I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to get the claim processed for you.

cheers

John

Benett1996
Beginner
499 Views
Message 5 of 9

Re: BT REWARD CARD £110

Also going through the same thing would be greatful if one of the mods can pm me 

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JohnC2
Moderator
Moderator
485 Views
Message 6 of 9

Re: BT REWARD CARD £110

Hi @Benett1996 welcome to the forum and thanks for posting and sorry the reward card is not available to claim. Would you check and confirm that your broadband has been active for at least 14 days now? 

cheers

John

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Benett1996
Beginner
456 Views
Message 7 of 9

Re: BT REWARD CARD £110

Ive had my account for a good couple of months now contacted you guys before about it but was put aside this is false advertisement
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Firsttimewifi
Beginner
442 Views
Message 8 of 9

Re: BT REWARD CARD £110

I’m having the same problem but with a £50 one 

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RobbieMac
Moderator
Moderator
436 Views
Message 9 of 9

Re: BT REWARD CARD £110

Hi @Benett1996  & @Firsttimewifi 

Welcome guys.

I'm sorry that you haven't received the reward card included with the packages you both ordered.  I have sent each of you a private message with steps on how you can get in touch with us and we'll look into this for you.

Cheers,

Robbie

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