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Corsair650
Beginner
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Message 1 of 12

BT REWARD, SAMSUNG A10

When i signed up for a broadband/tv package, the offer was add a sim, and get a samsung A10 from BT. That was 6 weeks ago, No phone as yet, although Ive been told Im eligable. I haven't got an email to claim it either. Today I called, and was told I wouldn't get it, But a tablet to put the sim in, which is rediculous, as I have BT broadband. 

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11 REPLIES 11
Distinguished Sage
Distinguished Sage
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Message 2 of 12

Re: BT REWARD, SAMSUNG A10

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 3 of 12

Re: BT REWARD, SAMSUNG A10

Hi @Corsair650 and welcome to the community.

Thanks for posting. I'm sorry there's been some confusion with this offer. Are you able to post a link or screen shot of that particular offer and we'll take a look for you.

Cheers

David

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Corsair650
Beginner
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Message 4 of 12

Re: BT REWARD, SAMSUNG A10

If it was still available I would, as it's  now no longer available maybe you can look it up from past offers

 

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Distinguished Sage
Distinguished Sage
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Message 5 of 12

Re: BT REWARD, SAMSUNG A10

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Corsair650
Beginner
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Message 6 of 12

Re: BT REWARD, SAMSUNG A10

Google BT Samsung A10 offer, it was available in Samsung.
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Corsair650
Beginner
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Message 7 of 12

Re: BT REWARD, SAMSUNG A10

Yes,  that's the offer, on the bt order form on BT website, it mentioned if I added a sim to the order, Then I would recieve this phone. I added the sim as My partner's phone is old, the sim arrived 6 weeks ago, and paying £10 per month for it, Only to be told yesterday that it's a Samsung tablet not a phone.

 

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Moderator
Moderator
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Message 8 of 12

Re: BT REWARD, SAMSUNG A10

Thanks for confirming that @Corsair650 .

I've sent you a Private message explaining how you can contact the forum moderation team.
Check here: https://community.bt.com/t5/notes/privatenotespage

Please forward the details and I'll look into this for you.

Cheers

David

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Corsair650
Beginner
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Message 9 of 12

Re: BT REWARD, SAMSUNG A10

As i was told by bt mobilie, that i wasn't eligable even though i was told i was, I cancelled the package, and have been credited as I was sold the package by misleading information. My Account has been creited accordingly to £.0.00 and that's good enough for Me, .......  case closed.

 

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Ali-b-blue
Beginner
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Message 10 of 12

Re: BT REWARD, SAMSUNG A10

Hi I'm also having this problem, on the phone to bt at the moment but there saying they cant find it on my account! 

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