@Ali-b-blue welcome to the community and thanks for posting, we'll be happy to get this looked into if you send over your details. I've sent you a private message with details on how you can get in touch.
Hi @Ali-b-blue, thanks for sending over your details. I've raised a complaint with our gift team to chase up the Samsung A10 gift. It can take up to 10 days for them to update me but as soon as I hear back I'll get in touch with you.