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JasonLundt
Beginner
530 Views
Message 1 of 4

BT REWARDS CARD

Good day, I signed up and had my broadband installed on the 14th Of July. I was told I would receive a £80 Mastercard, when I log into my account I have no rewards that have been claimed and I also dont have any rewards to claim. Could someone please help me understand how it works?

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RobbieMac
Moderator
Moderator
513 Views
Message 2 of 4

Re: BT REWARDS CARD

Hi @JasonLundt,

Welcome and thanks for your post!

I'm sorry that there isn't any rewards showing in your profile to claim.  You need to wait until after 14 days following activation before you can claim for the reward card.  Do you want to hold off until after that time and then log in to check again?

If you're still having problems after that time post back and we'll be happy to give you a hand from here.

Cheers,

Robbie

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JasonLundt
Beginner
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Message 3 of 4

Re: BT REWARDS CARD

Good day my line was activated on the 14th of July and it is now the 4th of August and I am still unable to claim a reward.

 

Kind regards

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Matt-S
Moderator-Retired
426 Views
Message 4 of 4

Re: BT REWARDS CARD

Hi @JasonLundt,

Sorry to hear the Reward Card is still not showing available to claim online.

I have sent you a private message so that we can look into this for you.

Thanks

Matt

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