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spluff
Expert
1,001 Views
Message 1 of 40

BT Remote Access - Urgent

Hi all,

 

I have a problem with my BT Bill not viewing online.  An Indian called me about it and said it was fixed, which it was not and then asked to remote access my PC to fix it.  I refused and they said they cannot fix unless access to PC - so i said to call me back later tonight

 

Is this normal practice and how do i know if they are dodgy?

What software is used?

How can i tell if its bogus?

 

 

Cheers

spluff

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39 REPLIES 39
spluff
Expert
993 Views
Message 2 of 40

Re: BT Remote Access - Urgent

OK and there is more - I decide to speak with advisor on BT Chat (from India) and he says that he is sending me a 4 digit code that I need to tell him. I send him code and then read email and it says "You recently asked to reset you BT ID password"

I didn't authorise this - he says "*edited by mod* I know but in order to resolve this I will have to make changes to your MyBT account."

Is this also legitimate?

I am feeling very insecure using BT

Distinguished Sage
Distinguished Sage
987 Views
Message 3 of 40

Re: BT Remote Access - Urgent

I would not allow any BT or for that matter any other person to remotely access my computer especially if it was requested by them calling me.

 

If you call BT and during that call they request to access your computer, you would probably be safe to do so.

 

I am not sure if they have to reset your BTID password in order to make changes to your MyBT account but I have my doubts.

 

I have asked a moderator to have a look at your post to see if they can throw any light on it and/or help you.

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Moderator
Moderator
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Message 4 of 40

Re: BT Remote Access - Urgent

Hi @spluff Sorry you are having difficulty accessing your online account.

 

There would be no need for remote access to fix nearly all these types of case. Drop us over your details and we will be happy to help you get this fixed. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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spluff
Expert
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Message 5 of 40

Re: BT Remote Access - Urgent

sent message - i am getting a call back at 7pm which i will refuse them access to my PC

 

Please answer my questions and resolve

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spluff
Expert
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Message 6 of 40

Re: BT Remote Access - Urgent

He has also changed my talk21 (bt / yahoo email)

 

I need to use the password he changed it to - when i try and change it its asking for my DOB Post Code and security question.

 

It fails everytime.

 

I am very concerned that he has changed my email password and I cannot change this

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Moderator
Moderator
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Message 7 of 40

Re: BT Remote Access - Urgent

Hi @spluff I can see that you have completed the form for us. If you receive any call just politely decline the offer of help and tell them that the Community Forum are helping you instead. 

 

We will be in touch with you as soon as you reach the top of our queue.

 

cheers

John

 

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spluff
Expert
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Message 8 of 40

Re: BT Remote Access - Urgent

Cheers John

I am most concerned about my email password being changed and risk of fraud that he can access my emails. Can you reset it first with me.

I have log of chat back at work which I can forward to you So he can be investigated!!!

Thanks
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spluff
Expert
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Message 9 of 40

Re: BT Remote Access - Urgent

I know you might be busy but is there any update on this. I am worried that this BT employee has committed fraud and has access to my email.

Thanks
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spluff
Expert
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Message 10 of 40

Re: BT Remote Access - Urgent

i was on the phone during work and a guy left a voice mail 

 

he said he will ring back tomorrow - this needs sorting out soon

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