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Moderator
Moderator
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Message 11 of 40

Re: BT Remote Access - Urgent

Hi @spluff,

 

This has been picked up by @RobbieMac. He is dealing with it and will be in touch with you tomorrow.

 

Thanks

 

DanielS

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spluff
Expert
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Message 12 of 40

Re: BT Remote Access - Urgent

RobbieMc,

 

I replied to that email can you confirm you got okay?

 

Cheers

spluff

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Moderator
Moderator
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Message 13 of 40

Re: BT Remote Access - Urgent

Hi @spluff

 

Got it and I've sent it off. Smiley Happy

 

I'll come back to you again on Thursday.

 

Cheers,

 

Robbie

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Moderator
Moderator
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Message 14 of 40

Re: BT Remote Access - Urgent

 Thanks @spluff, I got you're emails yesterday and have passed these on to the bt.com faults team.

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spluff
Expert
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Message 15 of 40

Re: BT Remote Access - Urgent

Robbie / Neil,

I have just noticed that my fault has been closed regarding to infinity speed.

I should be getting 50MBps but only getting 25MBps

Looking at ADSL checker it says
Hi Low Threshold
Clean 80 60.4 54.1
Impac 76 50.9 39.8

Can you please reopen the call and get it looked into...

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spluff
Expert
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Message 16 of 40

Re: BT Remote Access - Urgent

This was not done - thanks for reply!

Also I still cannot access my BILL - its a complete joke this. I have been waiting patiently for months.

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spluff
Expert
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Message 17 of 40

Re: BT Remote Access - Urgent

Robbie can I have an update on this?

I still cannot access my bills and I have no idea what I am getting charged.

My speed is a lot lower than what I should be getting aswell

Thanks
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spluff
Expert
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Message 18 of 40

FAO Admin or Robbie Mac

Hi,


I still cannot access my bills and I have no idea what I am getting charged.

My speed is a lot lower than what I should be getting aswell

 

Robbie can I have an update on this?

 

This is a complete joke its been going on for 3 months

Thanks

 

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spluff
Expert
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Message 19 of 40

Re: FAO Admin or Robbie Mac

Can someone respond instead of moving!

This has been going on 3months now and I have had no contact from BT for weeks on this from Robbie.

Also no response to any of my questions
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Distinguished Sage
Distinguished Sage
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Message 20 of 40

Re: FAO Admin or Robbie Mac

I have asked a moderator to update you, so you will have to wait for a reply.

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