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spluff
Expert
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Message 31 of 40

Re: FAO Admin or Robbie Mac

I still haven't been contacted can you please chase this.
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Moderator
Moderator
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Message 32 of 40

Re: FAO Admin or Robbie Mac

@spluff I'm really sorry about that, I'll chase this up now.

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spluff
Expert
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Message 33 of 40

Re: FAO Admin or Robbie Mac

Can you tell me what is happening - again I have had no response after waiting another 8 days.

 

I was told by Colin Cleary that this incident was highest priority (this was on 9th Feb)

 

I have asked multiple times for an update and for you to get someone to contact me and its not happening.

 

This is a complete joke yet again.....  

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spluff
Expert
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Message 34 of 40

Re: FAO Admin or Robbie Mac

Robbie asked me to email Colin Cleary - but I lost his email address. Can someone please message it to me... I asked Robbie but he has ignored my request. This is dragging on for far too long now.

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Moderator
Moderator
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Message 35 of 40

Re: FAO Admin or Robbie Mac

Hi @spluff,

I'm sorry to hear that the issue with your online bill is still ongoing and that you haven't had an update regarding your case. I'm aware that your case had been escalated and I've sent you a PM with the contact details for the manager dealing with your case.

Thanks

PaddyB

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spluff
Expert
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Message 36 of 40

Re: FAO Admin or Robbie Mac

Right, I emailed Colin Cleary on Wednesday 18th and I still havent heard anything back.   Can someone please find out what is happening.

I was told that this case was the highest priority and would be given updates...

The lack of updates and communication is very annoying...

 

Thanks

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spluff
Expert
238 Views
Message 37 of 40

Re: FAO Admin or Robbie Mac

Can somebody sort this out????

Colin still has not been in touch with me and I am getting really annoyed.

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Moderator
Moderator
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Message 38 of 40

Re: FAO Admin or Robbie Mac

Hi @spluff Very sorry that you have not been contacted back yet. Colin has been unexpectedly out of the office for the last few days. @RobbieMac is back in the office tomorrow and will pick this up then and contact you.

Cheers
John

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spluff
Expert
205 Views
Message 39 of 40

Re: FAO Admin or Robbie Mac

I have not been contacted by Robbie or Colin!!!!!!!

What is going on here? I was told this was high priority and would be sorted.

Can you get one of them to call me. I presume Colin is back in the office now?????????
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Community Manager
Community Manager
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Message 40 of 40

Re: FAO Admin or Robbie Mac

Hi @spluff,

I am so sorry that we have not been in touch with you.

Your complaint was escalated to Colin but unfortunately he is out of the office and will be for an extended period of time.  As Robbie understands the detail of your complaint I have asked @RobbieMac to give you a call tomorrow as he is out of the office until then.

I appreciate that the delay in getting this sorted is unacceptable and I am so sorry it has taken so long.  I will get Robbie on the case tomorrow to progress with this.

Cheers

Sean

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