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Beginner
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Message 1 of 7

BT Reward Amazon Alexa

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Good afternoon,

We commenced our contract with BT on December 12th.

I have called you on several occasions to establish where our Amazon Alexa is.

I was advised that i had to wait for 30 days but this has now expired.

Every time i call i get an email telling me that BT will update me shortly...

Another phone call today but no follow up email.

Please can someone advise me when we will get our BT Reward.

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Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: BT Reward Amazon Alexa

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 3 of 7

Re: BT Reward Amazon Alexa

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@Cookinglou1949 Welcome to the community and thanks for posting, I'm sorry about the delay with your Amazon Echo may I ask on what date was your order placed and was this done on BT.com or over the phone?

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Beginner
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Message 4 of 7

Re: BT Reward Amazon Alexa

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I was never given an order number just an incident reference number of ********* from the BT Vouchers team on 31/1/2019.

This reference number was given to me over the phone and confirmed by email.

I contacted the BT Shop on January 4th by email and i spoke to the Voucher Team and she told told me that once we had been with BT for 30 days the Amazon Echo/Alexa would be automatically delivered.

Still waiting

I was told this morning that someone will contact me in 5 days but no follow up email.

Hopefully you can resolve this 

 

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Moderator
Moderator
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Message 5 of 7

Re: BT Reward Amazon Alexa

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@Cookinglou1949 I've removed the reference as this is a public forum visible to everyone on the internet so best to keep that info private. I'll send you a Private Message in a moment with details on how you can contact the fourm mods and we'll be happy to look into this further. 

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Moderator
Moderator
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Message 6 of 7

Re: BT Reward Amazon Alexa

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Hi @Cookinglou1949,

Thanks for getting in touch with us.

I've been checking this for you. A request has been sent to our offline Gift team to investigate. They can take up to 10 days to fully investigate and email you to confirm dispatch.

Thanks

DanielS

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Moderator
Moderator
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Message 7 of 7

Re: BT Reward Amazon Alexa

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Hi @Cookinglou1949,

I'd like you to know that the gift is going to be dispatched to you over the next few days Smiley Happy

Take care and have a great weekend.

Thanks

DanielS

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