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mushy101
Aspiring Contributor
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Message 1 of 27

BT Reward Card Blocked

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Hi I received a BT reward card a while ago, I should have received an activation code via email but never did so. I tried to activate the card today by requesting the code online, the message I receive says that the card is blocked on the pure website.

I contacted BT to see what the problem is and they said that the Pure will need issue a new card. I phoned up Pure and was told that BT will need to issue a new card. I’ve just spent the best part of 2 hours to trying to resolve this only to be sent between the two companies.

I would really appreciate it if I can be given clear instructions on how to get this matter resolved.

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26 REPLIES 26
Tezz
Aspiring Expert
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Message 2 of 27

Re: BT Reward Card Blocked

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@mushy101wrote:

Hi I received a BT reward card a while ago, I should have received an activation code via email but never did so. I tried to activate the card today by requesting the code online, the message I receive says that the card is blocked on the pure website.

I contacted BT to see what the problem is and they said that the Pure will need issue a new card. I phoned up Pure and was told that BT will need to issue a new card. I’ve just spent the best part of 2 hours to trying to resolve this only to be sent between the two companies.

I would really appreciate it if I can be given clear instructions on how to get this matter resolved.


Hope you get it sorted.  It’s so annoying when you keep getting passed back and too.

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JohnC2
Moderator
Moderator
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Message 3 of 27

Re: BT Reward Card Blocked

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Hi @mushy101 Sorry you have not been able to get your reward card activated.

Please complete This Form for the reward card team and they will be able to resolve this for you.

Cheers
John

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mushy101
Aspiring Contributor
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Message 4 of 27

Re: BT Reward Card Blocked

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Thank you, i have just completed the form hopefully they can get this resolved.

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mushy101
Aspiring Contributor
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Message 5 of 27

Re: BT Reward Card Blocked

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Thank you, i hope so too, it was one of the reasons why i chose BT it will be very disappointing if i now cant claim the reward.

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JohnC2
Moderator
Moderator
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Message 6 of 27

Re: BT Reward Card Blocked

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Hi @mushy101 Thanks for that once the rewards team get back to you please come back and update the thread to let us know how you got on.

Cheers
John

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mushy101
Aspiring Contributor
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Message 7 of 27

Re: BT Reward Card Blocked

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Not a problem, hopefully i will have good news.
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mushy101
Aspiring Contributor
1,986 Views
Message 8 of 27

Re: BT Reward Card Blocked

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Hi, I received an update to this issue and it is highly frustrating. I clearly stated in the email that i did not receive an activation code via email or via post. The only email I ever received was that the card was on its way. Having no received he code i was obviously unable to activate in time and now the card is blocked. The only reason why i didnt go with another provider was that this reward worked out to make the deal cheaper at the time.

This is the response i received via email. I'm not sure how many times i have to explain it, i've already done so at least 3 times, not to menion the very long waits for someone to answer.

 

Dear XXXXXX ,

Thank you for your patience while we’ve been investigating this matter.

As per the process you should have activated your Reward card within 3 months of receiving the card.
 
Since you have failed to activate the voucher within the advised timeframe, the voucher has been blocked / expired.

Also to let you know that the activation code is always sent in your registered email address.

*Edited By Mod*

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Tezz
Aspiring Expert
1,981 Views
Message 9 of 27

Re: BT Reward Card Blocked

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@mushy101wrote:

Hi, I received an update to this issue and it is highly frustrating. I clearly stated in the email that i did not receive an activation code via email or via post. The only email I ever received was that the card was on its way. Having no received he code i was obviously unable to activate in time and now the card is blocked. The only reason why i didnt go with another provider was that this reward worked out to make the deal cheaper at the time.

This is the response i received via email. I'm not sure how many times i have to explain it, i've already done so at least 3 times, not to menion the very long waits for someone to answer.

 

Dear XXXXXX ,

Thank you for your patience while we’ve been investigating this matter.

As per the process you should have activated your Reward card within 3 months of receiving the card.
 
Since you have failed to activate the voucher within the advised timeframe, the voucher has been blocked / expired.

 

Also to let you know that the activation code is always sent in your registered email address.

Mushy, that is a stupid response from them, they are not understanding your good plain English to them.  I do hope you get it sorted soon.  Best wishes.

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Normzydj
Aspiring Contributor
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Message 10 of 27

Re: BT Reward Card Blocked

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Also had nothing but trouble in getting any help for my reward card. Im now out of contract

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