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CJT80
Expert
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Message 1 of 12

BT Reward Card Expired

Good Morning,

Not having a good morning so far myself.  I have a BT Reward Card which I now find out has expired.  Here's my issue, it was supplied to me in late Janurary 2019 but has an expiry of November 2019 meaning I did not have 12 Months to use the card (as per the card terms), I can only presume this is because of the date the original 12 Month card was supposed to be sent out.  I have no lost the remaining balance of the card.

I could understand if it expired end of Jan and I only had a few days left, but it expired in November despite not arriving until Jan 2019.

I guess I will need to speak to a Moderator to see what they can do? 

Thanks in Advance

Kind Regards
CJT80
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11 REPLIES 11
Moderator
Moderator
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Message 2 of 12

Re: BT Reward Card Expired

Hi @CJT80,

Thanks for posting. I'm sorry the card expired before you had the chance to use it. I'm not sure if there's much we can do about this but you make a valid point about the 12 month period. How much was left on the card?

Cheers

David

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CJT80
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Message 3 of 12

Re: BT Reward Card Expired

Hi @DavidM 

As an estimate £50-£60 I assumed it would have a reasonable expiry date on it, based on when it was sent out. To say I’m disappointed would be polite. 😔😔

Kind Regards
CJT80
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Moderator
Moderator
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Message 4 of 12

Re: BT Reward Card Expired

Hi @CJT80,

Thanks for getting back. Have you tried raising this with Purecard? You can get the contact details at assistance@shop.bt.com.

Cheers

David

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CJT80
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Message 5 of 12

Re: BT Reward Card Expired

@DavidM 

That’s the 1st thing I did. I rang them as I was confused as to why I couldn’t access my online account with them, to be informed the card has expired, when I questioned the expiry date I was informed to contact BT. Would you suggest I email them? 

Kind Regards
CJT80
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Moderator
Moderator
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Message 6 of 12

Re: BT Reward Card Expired

Hi @CJT80,

I'll try chasing this for you. I've sent you a private message explaining how you can contact the forum moderation team. Just drop me over a reply with the details and we’ll check it out.

Cheers

David

Distinguished Guru
Distinguished Guru
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Message 7 of 12

Re: BT Reward Card Expired

Sounds like a replacement for a missing card was supplied with the original issue dates.

 

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CJT80
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Message 8 of 12

Re: BT Reward Card Expired

Hi @DavidM 

Details sent via reply PM as requested.

Tried to send it via my mobile but it seems to have not sent.

Thanks in advance for offering to help.

 

Kind Regards
CJT80
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CJT80
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Message 9 of 12

Re: BT Reward Card Expired

@zulu17 

I would agree as to that assumption.  Sadly it would have helped if someone had told me I had less time to use it.

Granted I should have spotted it myself, but I sadly didn't. 

Kind Regards
CJT80
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CJT80
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Message 10 of 12

Re: BT Reward Card Expired

@DavidM 

It's been a while since I sent in the info requested.

Has there been any update?

 

Kind Regards
CJT80
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