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I ordered a new BT package Fibre 1 and BT TV on the 19th June 2020 through the Uswitch website which included a BT reward card MasterCard but when I log into my rewards on BT there is no reward showing. My services went live on the 3rd July. This was a major incentive for me to choose a package with BT. I have noticed there are a lot of threads on this forum on this subject so I assume this is a common problem which is not encouraging. Who do I need to contact about this or should I wait a bit longer for the reward to appear?
Hi @Jess24, welcome to the forum and thanks for posting. Sorry you can't claim your reward card. We'll be happy to get this claimed for you and I've sent you a Private Message with details on how to contact us.