I've recently purchased a BT Broadband package (activated on the 15th) and saw that it included a reward card with the service. However, it isn't appearing on the 'Claim a reward' page.
Hi @kylebradewaring welcome to the forum and thanks for posting. Sorry you can't claim your reward card. I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to help you get it claimed.
Hi @JohnC2 , same issue here.
I signed up my contract on the 21st of April, broadband active since 5th of May. I was due to receive an £80 Reward Card (Fibre 1 contract signed on BT website) but I can't claim this reward since then - I simply don't see it in the "Your rewards" page.
I have been trying to get in touch with BT team in many ways, unsuccessfully. More than once I have been told by phone that I would have received some further communications from your team, but this never happened. I appreciate it is a busy and difficult time for everybody, but I am now starting to be afraid I will never see that Reward Card, which was part of the reasons I have chosen to switch to BT.
Is there a chance you could support me with this? Thanks a lot.
I have exactly the same problem, I have just created a post about it, I hope someone will be abel to help us both. Let me know how you get on 🙂
I am in the same position. BT fibre 2 broadband service activated on 4th August, with an offer for the rewards card, but still showing no rewards to claim.
Could somebody please help?