BT Reward Card not on my 'Claim Your Reward' account

[kylebradewaring]

I've recently purchased a BT Broadband package (activated on the 15th) and saw that it included a reward card with the service. However, it isn't appearing on the 'Claim a reward' page.

[JohnC2]

Hi @kylebradewaring welcome to the forum and thanks for posting. Sorry you can't claim your reward card. I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to help you get it claimed.

cheers

John

[kylebradewaring]

Hi John,

I've replied to your PM.

Thanks,
Kyle

[DavidM]

Thanks for confirming that @kylebradewaring.

We have your details and will be in touch soon.

Cheers

David

[Mshawsmithy]

Did it get sorted. 

[claudio]

Hi @JohnC2 , same issue here.

I signed up my contract on the 21st of April, broadband active since 5th of May. I was due to receive an £80 Reward Card (Fibre 1 contract signed on BT website) but I can't claim this reward since then - I simply don't see it in the "Your rewards" page.
I have been trying to get in touch with BT team in many ways, unsuccessfully. More than once I have been told by phone that I would have received some further communications from your team, but this never happened. I appreciate it is a busy and difficult time for everybody, but I am now starting to be afraid I will never see that Reward Card, which was part of the reasons I have chosen to switch to BT.

Is there a chance you could support me with this? Thanks a lot.
Claudio Marini

[millenniummel]

I have exactly the same problem, I have just created a post about it, I hope someone will be abel to help us both. Let me know how you get on 🙂

MM

[millenniummel]

😞

[GSN83]

Hi,

I am in the same position. BT fibre 2 broadband service activated on 4th August, with an offer for the rewards card, but still showing no rewards to claim. 

Could somebody please help?

Thank you. 

[NeilO]

Hi @GSN83 I'll send you a private message so you can get in touch with the moderation team.