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pscraven
Beginner
340 Views
Message 1 of 5

BT Reward Card not on my 'Claim Your Reward' account

I've recently purchased a BT Fibre 2 Broadband package (activated on the 12/08/20) which included a BT reward card (MasterCard) as part of the deal. However, it is past the cooling off period and it isn't appearing on the 'Claim a reward' page. I can’t find a way to contact BT regarding this. Can anyone help please? TIA
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4 REPLIES 4
NeilO
Moderator
Moderator
333 Views
Message 2 of 5

Re: BT Reward Card not on my 'Claim Your Reward' account

Hi @pscraven, I've sent you a private message so you can get in touch with the moderation team and we'll be happy to help you with your reward card claim. 

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pscraven
Beginner
281 Views
Message 3 of 5

Re: BT Reward Card not on my 'Claim Your Reward' account

Hi Neil, I responded as requested but haven’t heard anything back? Would you be able to chase up please? Thanks

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RobbieMac
Moderator
Moderator
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Message 4 of 5

Re: BT Reward Card not on my 'Claim Your Reward' account

Hi @pscraven 

Thanks for posting back!

I have checked and we have received your details.  It won't be long until we get your case picked up and we'll chase the reward card for you.

Cheers,

Robbie

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pscraven
Beginner
251 Views
Message 5 of 5

Re: BT Reward Card not on my 'Claim Your Reward' account

Thanks 

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