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Aspiring Contributor
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Message 1 of 12

BT Reward Card not received

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Hello,

 

I signed up for BT Infinity at a higher cost than available via other ISPs, but the promise of a reward card made it competitive.

 

I followed the procedure and claimed the card online once my Broadband had been activated.

 

The My Reward page shows "Dispatch Date - 26 Sep 2017" and to allow 20 days.. 

 

It has now been 30 days, and I have not received the card. Please can you look into this.

 

Thanks

M.

 

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Moderator
Moderator
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Message 2 of 12

Re: BT Reward Card not received

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Hi @infinityuser Sorry you have not received you Reward Card yet.

 

Please Complete This Form to chase your Reward Card and the team will update you usually with 48hrs.

 

Cheers

John

  

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Aspiring Contributor
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Message 3 of 12

Re: BT Reward Card not received

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I have completed the form and now have an inquiry reference number.

 

I will wait another 48hrs and update the thread.

 

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Aspiring Contributor
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Message 4 of 12

Re: BT Reward Card not received

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I have received the following response to the inquiry:

 

" Sorry you’ve not received your voucher as yet. I can confirm that voucher is on its way to you and you should receive this within the next few days. I’m sorry for any inconvenience caused.

"

 

Original Dispatch Date was 26 Sep 2017. I will wait a few more days as suggested, and keep this thread updated.

 

 

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Aspiring Contributor
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Message 5 of 12

Re: BT Reward Card not received

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I wasn't holding my breath, but the card wasn't received over the past few days.
Wednesday will be exactly 1 month since it was "dispatched".
I have sent a message to one of the other mods who responded to a similar query in the hope this is escalated and resolved without it taking months.
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Moderator
Moderator
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Message 6 of 12

Re: BT Reward Card not received

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@infinityuser Please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll chase this up with the reward card team. You can find the link by clicking on my username.

Thanks

Neil

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Aspiring Contributor
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Message 7 of 12

Re: BT Reward Card not received

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Hello NeilO,
Thanks for offering to assist, I have sent a message.
Kind regards
MI
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Moderator
Moderator
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Message 8 of 12

Re: BT Reward Card not received

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Hi @infinityuser,

 

Thank you for sending in your details. I gave your mobile number a quick call, I'm sorry I didn't get speaking to you today. I'm sorry you haven't received your Rewards Card. I've raised this with the Rewards Team and I've asked them to investigated. I should receive an update within the next 48 hours and I'll be back in touch as soon as I know more.

 

Thanks

 

PaddyB

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Message 9 of 12

Re: BT Reward Card not received

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Hi @infinityuser,

 

I've received word back from the Rewards Team. They apologised for the delay and confirmed that the Rewards Card in on the way. It should arrive by the 30th of October. I'll follow up with you on the 1st of November to make sure.

 

If you receive the Rewards Card in the meantime, please post back.

 

Thanks

 

PaddyB

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Message 10 of 12

Re: BT Reward Card not received

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Hi @infinityuser,

 

I gave your mobile number a quick call, I'm sorry I didn't get speaking to you today. The reason for my call was to confirm if the rewards card has arrived.

 

Please can you post back an let me know if you received the card?

 

Thanks

 

PaddyB

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