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WelshBlokey
Beginner
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Message 1 of 4

BT Reward Card still not received

I recently posted that I had not received the £80 preloaded card. I had a telephone call saying it was being sorted, a text message dated 16/04/21 saying it was on its way, and an email quoting a case number saying the case was closed. 

I’m still waiting for the reward card. 

Can anyone help please? 

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3 REPLIES 3
NeilO
Moderator
Moderator
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Message 2 of 4

Re: BT Reward Card still not received

Hi @WelshBlokey thanks for posting, I'm really sorry your reward card has not arrived. I can see my colleague @RobbieMac helped you with this originally, I've highlighted your post to him so he can chase that up for you.

Thanks 

Neil

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WelshBlokey
Beginner
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Message 3 of 4

Re: BT Reward Card still not received

@NeilO 

Thank you for your reply.  I’ve still not heard anything. Could you help please

 

thank you 

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PaddyB
Moderator
Moderator
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Message 4 of 4

Re: BT Reward Card still not received

Hi @WelshBlokey,

Thank you for posting. I'm sorry you haven't heard anything back yet. If you send me your details, I'll take a look at what is happening with your case?

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

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