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Aspiring Contributor
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Message 1 of 11

BT Reward Card

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Hi I joined through uswitch and had a reward offer, but the website https://my.bt.com/s/apps/appsclaim/index.html?view=myrewards#/accounts/25816347/rewards isn't showing a reward available

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Moderator
Moderator
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Message 2 of 11

Re: BT Reward Card

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Hi @gabriel403 and welcome.

Can you confirm when the order was placed and when the services were activated?

Cheers

David

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Aspiring Contributor
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Message 3 of 11

Re: BT Reward Card

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Hi @DavidM 

Order was placed 20th of June and activated 29th of June

Thanks

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Expert
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Message 4 of 11

Re: BT Reward Card

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@gabriel403wrote:

Hi @DavidM 

Order was placed 20th of June and activated 29th of June

Thanks


You're still in your cooling off period, after the service has been activated for 14 days and the cooling off period ends, that's when reward cards can be claimed.
It's to stop people signing up, claiming and ceasing during the cooling off period.

Once outside the cooling off period, you have 3 months to claim, 3 months to activate and 12 months to spend the balance.

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Aspiring Contributor
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Message 5 of 11

Re: BT Reward Card

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Thanks @-Richie- and @DavidM 

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Aspiring Contributor
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Message 6 of 11

Re: BT Reward Card

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What is the cooling off period?
Will the total time be 14 days+cooling off period, or is the 14 days the cooling off period?
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Moderator
Moderator
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Message 7 of 11

Re: BT Reward Card

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Hi @gabriel403,

Thanks for posting. It's 14 days from the date your services go live.

Cheers

David

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Aspiring Contributor
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Message 8 of 11

Re: BT Reward Card

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Hi folks, I still can't access my reward card on the bt rewards website 😞

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Moderator
Moderator
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Message 9 of 11

Re: BT Reward Card

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Hi @gabriel403 I've sent you a private message so you can send over your details to the mod team and we'll be happy to help.

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Aspiring Contributor
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Message 10 of 11

Re: BT Reward Card

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@NeilO I've replied, sorry for the delay

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