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matthewbloom912
Beginner
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Message 1 of 9

BT Reward Card

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Hello,

I recently purchased BT Fibre 2 Broadband and it is now active. However when I go to my rewards to claim the £110 credit reward it still isn't showing?

I hope you can help.

Regards,

Matthew

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8 REPLIES 8
JohnC2
Moderator
Moderator
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Message 2 of 9

Re: BT Reward Card

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Hi @matthewbloom912 welcome to the forum and sorry you are not able to claim your reward card yet.
When did your broadband service go live? 
Is the order showing as complete when you check your online MyBT account?

cheers

John

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matthewbloom912
Beginner
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Message 3 of 9

Re: BT Reward Card

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Hi @JohnC2 

Thankyou for your reply. My service went live on Thursday and it is showing as order complete.

Regards,

Matthew

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JohnC2
Moderator
Moderator
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Message 4 of 9

Re: BT Reward Card

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Hi @matthewbloom912 thanks for checking that for me and I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to get this claimed for you. We are very busy at the moment so it will take longer than normal for us to get back to you. 

cheers

John

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DavidM
Moderator
Moderator
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Message 5 of 9

Re: BT Reward Card

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Thanks for letting me know you've received the card @matthewbloom912. I'm glad I was able to help.

All the best

David

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cmb1
Beginner
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Message 6 of 9

Re: BT Reward Card

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Hi, I also have recently purchased BT Fibre 2 and cannot find my rewards card. I bought it the week of 13 October 2020 and it was installed on 29 October 2020, and I've waited for the cancellation period to elapse. I believe there is a 120-pound rewards card with that purchase so if you can help please let me know! Thanks

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JohnC2
Moderator
Moderator
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Message 7 of 9

Re: BT Reward Card

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Hi @cmb1 welcome to the forum and sorry you can't claim your reward card. I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to get the reward claim processed for you.

cheers

John

stephencreek
Beginner
262 Views
Message 8 of 9

Re: BT Reward Card

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Hi @JohnC2, I'm in the same situation, having joined BT in October and had my account activated but been unable to claim my reward card. Every time I try to follow the steps on the website I end up in a loop of instructions without it ever becoming clear how to claim! Any help you can offer would be greatly appreciated.

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RobbieMac
Moderator
Moderator
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Message 9 of 9

Re: BT Reward Card

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Hi @stephencreek 

Welcome to the Community and thanks for your post!

I'm sorry for the problems you're having claiming for the reward card.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

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