BT Reward Card

[asimpson]

Hi,

I have bought a broadband package which comes with a BT Reward Card, which has been installed activated yesterday. According to the emails and reward card page I should be able to claim it once my broadband has been activated. However, when I go to the rewards page I am presented with the message "There are no rewards waiting to be claimed."

Any idea what I need to do to be able to claim the BT Reward Card?

Thanks, Andrew

[RobbieMac]

Hi @asimpson 

Welcome and thanks for your post!

Sorry for the confusion here.  You need to wait until after your cooling off period before you're able to claim for the reward card.  It's 14 days after your service is activated.

As your broadband was activated on Tuesday, you should be able to raise the claim for your reward card at the start of December.  Any problems, post back and we will give you a hand from here.

Cheers,

Robbie

[asimpson]

Hi @RobbieMac,
Thanks for the reply earlier. I have now passed my cooling off period yesterday and I'm not seeing the reward card show up in My Rewards, would you be able to help?
Thanks,
Andrew

[DavidM]

Hi @asimpson,

Thanks for you patience with this. I'll be happy to lend a hand. I'll drop you a private message so you can get in touch.

Cheers

David