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dannybegood1975
Beginner
405 Views
Message 1 of 6

BT Reward Card

Hello

I have a BT reward card waiting to be claimed, however due to complications transferring services to BT the claim is under a different email address BT ID 🙄 my order is being processed and the reward card waiting to be claimed

Please help 🙃

Thanks

Daniel

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5 REPLIES 5
NeilO
Moderator
Moderator
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Message 2 of 6

Re: BT Reward Card

@dannybegood1975, Hi Daniel. If you've set up a new BT ID with the correct BT account details there shouldn't be a problem claiming your reward card, I noticed you said your order is being processed has it been connected yet? You can't claim the reward card until after you've been connected and the order shows as complete.

Thanks

Neil

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dannybegood1975
Beginner
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Message 3 of 6

Re: BT Reward Card

Hello Neil

My package is now fully live and complete, please advise?

Thanks

Daniel

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NeilO
Moderator
Moderator
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Message 4 of 6

Re: BT Reward Card

Hi @dannybegood1975 good stuff, go to the claiming a reward card page >  log in with your BT ID and password and see if you have a reward that can be claimed. Post back and let me know how you get on. 

Thanks

Neil 

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dannybegood1975
Beginner
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Message 5 of 6

Re: BT Reward Card

Nothing there, sorry

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NeilO
Moderator
Moderator
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Message 6 of 6

Re: BT Reward Card

@dannybegood1975 I'll private message you in a moment so you can get in touch and we'll be happy to help.

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