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Beginner
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Message 1 of 10

BT Reward Card

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Hi There,

I signed up for BT in April and it went live on 25th April. I registered for my Reward Card on the 26th April. When I log in to the Rewards page, it tells me it was dispatched on the 3rd of May, however, as you can probably guess, I haven't received it yet. I've sent a couple of queries via the dedicated Rewards page, but I've not received any replies despite receiving a confirmation e-mail advising I'd be contacted within 24hrs.

Please can someone look in to this for me, thanks.

Cheers and all the best.

Craig.

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9 REPLIES 9
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Moderator
Moderator
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Message 2 of 10

Re: BT Reward Card

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Hi @craigandal sorry you have not received a reply to your request for an update on the delivery of your reward card.

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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Beginner
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Message 3 of 10

Re: BT Reward Card

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Thanks John, I've sent my details on now.

Cheers

Craig

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Moderator
Moderator
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Message 4 of 10

Re: BT Reward Card

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Hi @craigandal Thanks for that and one of the team will chase this up for you and update you as soon as we can.

Cheers
John

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Beginner
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Message 5 of 10

Re: BT Reward Card

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Cheers John, much appreciated!
Craig
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Moderator
Moderator
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Message 6 of 10

Re: BT Reward Card

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Hi @craigandal Thanks for sending over your details. I've contacted the promotions team to check on delivery of your reward card and will update you as soon as I hear back.

Cheers
John

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Moderator
Moderator
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Message 7 of 10

Re: BT Reward Card

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Hi @craigandal  The promotions team have replied to me. 

They have apologised for the delay in receiving your reward card as they are experiencing some delays with delivery. They have confirmed it has been processed and would expect that you will receive it within the next 14 days. 

Cheers
John

 

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Moderator
Moderator
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Message 8 of 10

Re: BT Reward Card

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Hi @craigandal I wanted to check that the reward card has now arrived with you. Post back and let me know.

Cheers
John

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Beginner
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Message 9 of 10

Re: BT Reward Card

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Hi John

Card arrived, thankyou for your help, much appreciated!!

Cheers and all the best

Craig
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Moderator
Moderator
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Message 10 of 10

Re: BT Reward Card

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Hi @craigandal Thanks for posting back and glad to hear you now have your reward card.

Cheers
John

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