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Moz26
Beginner
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Message 1 of 4

BT Reward Card

I took out a package in December through Topcashback.  My reward card is not showing in my account. I have contacted Bt a few times now. The first time they told me they could see I should receive a reward card, but that it would be issued through Topcashback. Topcashback replied saying that it would be issued through BT . When I contacted BT again recently they said someone would look into it  at get back to me. They never did. My service went live in December.

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3 REPLIES 3
JohnC2
Moderator
Moderator
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Message 2 of 4

Re: BT Reward Card

Hi @Moz26, welcome to the forum and thanks for posting. Sorry that you have not received your reward card. Please can you advise what date you placed your order on?
Cheers
John 

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Moz26
Beginner
221 Views
Message 3 of 4

Re: BT Reward Card

Hi, it was 4th December

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JohnC2
Moderator
Moderator
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Message 4 of 4

Re: BT Reward Card

Hi @Moz26 thanks for confirming that. I've sent you a Private Message with details on how to contact the Mod team and we will be happy to help you claim your reward.

cheers
John

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