BT reward card

[Leet74]

Said should be with me in next 30 days

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[Katie_B]

Hi @Leet74. 

Thank so much for getting back to me. 

I understand this must be frustrating, is this the second request?

When did you receive this update?

Katie

[Leet74]

3rd request 

[Leet74]

Monday 8/12/25 after 3 phone calls

[Leet74]

Hi I’m having same problem since 8th October spoke to BT on phone go to cancel your service option the person I spoke told me BT are not honouring their side of the offer so cancel at anytime without any penalty’s to pay also I’ve made numerous complaints all that’s happens is they get closed down after seven day even though problems not been sorted

[Katie_B]

Hi @Leet74. 

I have sent you over a private message to gather more information. 

Katie

[Weisinger1377]

I am still waiting for mine, services activated 26th Sept. 

Claimed reward 10th Oct. 

Was told gad to be done manually which apparently was done on the 14th Nov. 

Pure card all the way through said not received any info

Contacted bt again to be told it's 35 days from the 14th. 

Getting fed up now regarding it. 

[Ali_A]

Hi @Weisinger1377. 

Thanks for coming here. 

I would like to see if I can get this checked for you. 

Please check your community inbox. 

Ali

[erhanalkent]

Hi,

I purchased a new BT Broadband package and a £145 reward card was offered installed on 24/10/2025. I was claimed after the 14-day cool-off period and had received an email confirming the reward was claimed and I would receive it soon. I emailed Purecard as they are providing the card on 14/12/2025. The team told me no data has been sent to them by BT, so they can't send the reward out and asked me to contact BT.

It's been over 45 days since the installation. 2 bills were paid, but I still have no Reward card.

[Leanne_T]

Morning @erhanalkent 

I have sent you a private message for some extra details. 

Leanne.