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Beginner
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Message 1 of 8

BT Reward Claim Problem

Hi, 

My BT internet was activated and installed on the 12/03/20, my order was placed on on BT.com, 20/02/2020 and my rewards should have become visible on the claim my rewards, as I was told by BT online chat that there are14
days cooling period, However I can't still see  any reward.

I am expecting a £70 BT mastercard and £40 M&S voucher.

Spoken to people online and on the phone, with not real help.


Could you help please?

Thanks

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7 REPLIES 7
Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: BT Reward Claim Problem

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Beginner
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Message 3 of 8

Re: BT Reward Claim Problem

Thank you
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Moderator
Moderator
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Message 4 of 8

Re: BT Reward Claim Problem

Hi @Lon2020 welcome to the forum and thanks for posting. Sorry that you cannot claim your reward card. We'll be happy to help you with this and I've sent you a Private Message with details on how to contact the Mod team.

cheers
John

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Beginner
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Message 5 of 8

Re: BT Reward Claim Problem

Hello

I am in the same position and can't find any details of my reward.

Any help would be appreciated. 

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Moderator
Moderator
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Message 6 of 8

Re: BT Reward Claim Problem

Hi @antarmour82, sorry about that, when was your broadband connected? 

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Beginner
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Message 7 of 8

Re: BT Reward Claim Problem

Hi @NeilO 

It was activated on 28th February 2020. 

 

Thanks

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Moderator
Moderator
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Message 8 of 8

Re: BT Reward Claim Problem

@antarmour82, thanks for getting back to me, I'll message you in a moment so you can get in touch with the moderation team. We're prioritising service affecting issues at the moment so it may take some time for us to reply. 

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