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Dewbs
Newbie
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Message 1 of 2

BT Reward card - card refused and unable to get in touch with Pure to resolve

I have managed to claim my BT Reward, have received the card, validated it and received the PIN number.  The problem I have is that when I have tried to use it at a number of different stores, BandQ, Asda etc,  it is always refused. I have chacked and re-checked the PIN number.

I have tried to get in touch with PURE  by phone on 0344 800 6435 I can get only get messages and cannot find a way to speak with anyone. So I have sent messages to info@purecard.com and only received one response that said that they do not deal with this, they would pass it on and someone would be in touch. Guess what? I have not heard anything. 

Has anyone else had the same problem and found a way to resolve it.

Thanks

 

Email 

Telephone 

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: BT Reward card - card refused and unable to get in touch with Pure to resolve

@Dewbs 

Speak to pure card customer service call 0344 800 6435 9am to 6pm, Monday to Friday. Choose Option 2 then ignore the messages twice, or three times, and the call will be diverted to an advisor.

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