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Beginner
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Message 1 of 4

BT Reward card not showing to claim

I ordered BT superfast fibre and TV package on 01/12/2019 it was installed on 19/12/2019 but I have never been able to claim the £120 reward master card on the page.

I have submitted a claim for the uswitch m&s voucher also as I used their site to link me to the bt deal but that card has never arrived either.

 

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: BT Reward card not showing to claim

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Beginner
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Message 3 of 4

Re: BT Reward card not showing to claim

Thank you 

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Moderator
Moderator
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Message 4 of 4

Re: BT Reward card not showing to claim

Hi @JodieT17,

Welcome and thanks for your post!

I'm sorry that you are having problems claiming for the reward card and M&S voucher.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie