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Beginner
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Message 1 of 5

BT Reward card

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Hi, any tips on claiming the Reward card please? My broadband said it came with a BT Reward MasterCard and an M&S voucher. I have claimed the M&S voucher online, and am waiting for that. But when I log in to the Reward Card page it just says I have nothing to claim... 

I used the web chat service last week, and was told this was because it had not yet been 14 days since the broadband went live. It has been longer than that now, and there is still no way to claim the Reward card. Any tips gratefully received! 

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: BT Reward card

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@laurac1 

What date did you place your order?

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Beginner
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Message 3 of 5

Re: BT Reward card

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Hi Keith,

The order was on 11th January, and the broadband started at the end of January. 

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Message 4 of 5

Re: BT Reward card

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@laurac1 wrote:

Hi Keith,

The order was on 11th January, and the broadband started at the end of January. 


This would be the offer for online orders.

From 10.01.20 until 16.01.20 new to BT customers are eligible for a £70 Reward Card when ordering a Superfast Fibre 2 Unlimited, and a £90 Reward Card when ordering an Ultrafast Fibre 100 or 250 Package. Existing BT Broadband customers upgrading their BT broadband or those adding just BT TV are excluded.

You should be able to claim by now.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 5 of 5

Re: BT Reward card

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Hi @laurac1 welcome to the community and thanks for posting. I've sent you a Private message so you can get in touch with the moderation team and we'll be happy to help with your reward card claim.

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