Hi, does anyone know how I can check historic incentives please. I ask because I moved my Fibre broadband and telephone package from Sky in August specifically because of the reward offered. I received a confirmation email of my order with a paragraph telling me how to claim my reward. Everything was activated just fine but when I went to claim my reward the form told me I was not eligible. I therefore sent a claim through to customer service and received a reply from soemone called Sandip who said that he had tracked my reward and would send me £100 Sainsburys gift card (I thought it was a pre loaded Mastercard?!) within 30 days. Unfortunately this email was followed five minutes later by a second email from Sandip telling me to ignore the last email as he had checked again and I wasn't eligible for anything - apparently there were no offers running on the 25th August. But I am sure that there was an offer on site the day I placed my order as I am usually pretty careful to check dates and things. Apparently I can't reopen my claim for 14 days but in the meantime I woudl like to check back to either gain some ammunition or write it off as a bad move and go back to Sky as soon as I can...
Thanks for reading.
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Hi thanks for your help. I actually found the Ts and Cs last night and it looks like I missed the offer by an hour so there's nothing I can do as I am out of my cooling off period. Sadly I cancelled a cheaper deal to take up this one because the reward made it viable but you live and learn and at least I know that I will get an incentive plus a cheaper deal when I go back to Sky at the end of my contract. In the meantime I will warn others to double check the dates.
I signed up for the broadband and TV package in July. Have been on the reward site which tells me my package is eligable for a reward card, however, it states the order is still in the process of completion. I have been using the service for months now. When I go to 'track my order', all orders are indicating 'complete'. Have no idea whats going on. Trying to get a self help answer is just a minefield!!!