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We bought the Fibre2 broadbrand package off BT in July and as part of the package we were to get a £100 rewards card. Just like all the members reporting, 3 months in and absolutely no joy. I have spoken with online chat advisors, called the customer service, raised complaints and yet no one has managed to resolve a simple query.
After raising another complaint this afternoon, i have now received an email from BT stating they have closed my complaint but do not say what the resolution is. Surely a company as big as BT cannot be scamming new customers this way!
Hi @Mwfarooqi I'm so sorry for the diffculties experienced when trying to claim your rewards card, I can assure you this is not a scam and if your order was elidgable I'm sure we'll be able to help you get this sorted. I've sent you a private message so you can get in touch with the community moderators and we'll be happy to assist you with this.