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Edenian
Beginner
609 Views
Message 1 of 4

BT Rewards Uswitch offer not honoured

I took out a BT offer via Uswitch which clearly stated a BT Reward of £70 and a £50 M&S voucher was on offer. In fact I phoned and checked and was told I would get both! The BT reward came through but the M&S voucher didn’t despite applying as required on the specific claim forms. BT claimed it wasn’t being offered at the time. I screen grabbed the offer at the time for reference. They have a long list of dates applicable hidden in T&C’s which isn’t even in date order!  The fact remains the offer was made and I accepted it. If the reward was not available it should not have been shown on the Uswitch site. Somebody at BT needs to take responsibility and honour the deal I was shown. If they do not I will go to the various consumer watchdogs and complain vociferously until this matter is resolved to my full satisfaction.

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3 REPLIES 3
Keith_Beddoe
Distinguished Sage
Distinguished Sage
604 Views
Message 2 of 4

Re: BT Rewards Uswitch offer not honoured

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Edenian
Beginner
593 Views
Message 3 of 4

Re: BT Rewards Uswitch offer not honoured

Thank you- will see what does/doesn’t happen!

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ArnieL
Moderator
Moderator
566 Views
Message 4 of 4

Re: BT Rewards Uswitch offer not honoured

Hello @Edenian,

Welcome to the Community and thank you for posting. I'm sorry you haven't received both rewards as part of your order. If you send me your information, I'd be happy to take a look at the details of your complaint.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Regards

ArnieL

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