cancel
Showing results for 
Search instead for 
Did you mean: 
eduleitao
Newbie
90 Views
Message 1 of 2

BT Rewards never received

I claimed my BT Rewards card on the Dec 14th 2016 after installing a new WiFi package in my place. One month almost has passed and I called BT yesterday and was informed that the card was dispatched on the Dec 21st. The thing that it has probably been lost somewhere, but never reached me. 

 

By chat and phone they told me they wrote an e-mail to the rewards team to verify what happaned, but no answers so far. If it has been lost, so please issue a new one and send me. It was the only factor that took me from other companies and made me choose BT. It is unacceptable that I don't receive it now.

 

**edited by Mod***

 

 

0 Ratings
Reply
1 REPLY 1
Moderator
Moderator
83 Views
Message 2 of 2

Re: BT Rewards never received

Hi @eduleitao Sorry you have not received your Reward Card yet. 

 

If you don’t receive the voucher in 30 day period then complete and submit the chase form at chase my voucher and the voucher team will be able to update you.

 

Cheers

John

 

Community ModeratorJohnC
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply