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Newbie
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Message 1 of 8

**BT Rewards***

Hello, I placed a BT Fibre order and the broadband active in my house for the past 2 months (since Jan 26th).  As seen while placing the order, I should have received an email  to claim my reward of £100 BT reward card. I did not receive this email so far (I checked all my spam and other folders). I spoke to BT customer support who forwarded me to another team, they advised me to go to bt.com/claimmyrewards, after logging in to my account there, the page says I do not have any rewards. Since then I have been trying to call BT again almost everyday, I am not able to get in touch with any agents to talk to , after waiting for up to an hour. With the reduced staff resources due to covid-19, I am not very successful to even reach anyone at BT.  

Have anyone been in this situation? Will BT honor their promise to give me the gift card? Is there any email contact details to approach the back office or the promotion team? Any help will be greatly appreciated. 

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Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: **BT Rewards***

@rajaramsgi 

You need to claim the reward yourself.

https://www.bt.com/manage/bt-reward-card/

Also check that there was a reward card offered on the date you placed your order, by looking at the T&Cs which has a list of all the valid dates.

As shown below.

Reward Card Offer Dates - Broadband

  • From 31.01.20 until 06.02.20 new to BT customers are eligible for a £100 Reward Card when ordering a Superfast Fibre 2 Unlimited, Existing BT Broadband customers upgrading their BT broadband or those adding just BT TV are excluded.
  • From 10.01.20 until 16.01.20 new to BT customers are eligible for a £70 Reward Card when ordering a Superfast Fibre 2 Unlimited, and a £90 Reward Card when ordering an Ultrafast Fibre 100 or 250 Package. Existing BT Broadband customers upgrading their BT broadband or those adding just BT TV are excluded.
  • From 03.01.20 until 09.01.20 new to BT customers are eligible for a £40 Reward Card when ordering a Broadband Unlimited Package, £70 Reward Card when ordering a Superfast Fibre Package, £80 Reward Card when ordering a Superfast Fibre 2 Unlimited, and a £100 Reward Card when ordering an Ultrafast Fibre 100 or 250 Package. Existing BT Broadband customers upgrading their BT broadband or those adding just BT TV are excluded.
  • From 13.12.19 until 23.12.19 new to BT customers are eligible for a £60 Reward Card when ordering a Broadband Unlimited Package, £60 Reward Card when ordering a Superfast Fibre Essential Package, £80 Reward Card when ordering a Superfast Fibre Package, £110 Reward Card when ordering a Superfast Fibre 2 Unlimited, and a £110 Reward Card when ordering an Ultrafast Fibre 100 or 250 Package. Existing BT Broadband customers upgrading their BT broadband or those adding just BT TV are excluded
  • From 08.12.19 until 12.12.19 new to BT customers are eligible for a £70 Reward Card when ordering a Broadband Unlimited Package, £70 Reward Card when ordering a Superfast Fibre Essential Package, £100 Reward Card when ordering a Superfast Fibre Package, £120 Reward Card when ordering a Superfast Fibre 2 Unlimited, and a £120 Reward Card when ordering an Ultrafast Fibre 100 or 250 Package. Existing BT Broadband customers upgrading their BT broadband or those adding just BT TV are excluded.
  • From 22.11.19 until 02.12.19 new to BT customers are eligible for a £100 Reward Card when ordering a Superfast Fibre Package, £125 Reward Card when ordering a Superfast Fibre 2 Unlimited, and a £125 Reward Card when ordering an Ultrafast Fibre 100 or 250 Package. Existing BT Broadband customers upgrading their BT broadband or those adding just BT TV are excluded.
  • From 15.11.19 until 21.11.19 new to BT customers are eligible for a £70 Reward Card when ordering a Broadband Unlimited Package, £70 Reward Card when ordering a Superfast Fibre Essential Package, £100 Reward Card when ordering a Superfast Fibre Package, £120 Reward Card when ordering a Superfast Fibre 2 Unlimited, and a £120 Reward Card when ordering an Ultrafast Fibre 100 or 250 Package. Existing BT Broadband customers upgrading their BT broadband or those adding just BT TV are excluded.

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Newbie
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Message 3 of 8

Re: **BT Rewards***

Hi Keith,

Thank you for the quick reply.  I see that I am eligible to get £100 gift according to the promotions you listed in your earlier post. But this is what I see when i go to the link you sent. 

 

Your rewards history
See all the rewards you've claimed previously

Rewards you've already claimed
 
 

You haven't claimed any rewards yet. Go to Rewards to see if you're eligible for any rewards.

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Distinguished Sage
Distinguished Sage
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Message 4 of 8

Re: **BT Rewards***

Did you click on the link to claim your reward?

Claim reward 

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Newbie
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Message 5 of 8

Re: **BT Rewards***

Hi Keith,

Yes I did, The following is what i see. I just managed to talk to someone in BT after waiting for 45 mins, half way through the converstation, the call dropped 😞  Wonder if there is any email address to contact the promotions team. 

There are no rewards waiting to be claimed. If you've already claimed a reward, you can check its progress in your rewards history

and... nothing in the history. 

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Distinguished Sage
Distinguished Sage
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Message 6 of 8

Re: **BT Rewards***

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

Can you please also  confirm that you placed your order online, and not over the phone, as only online orders are valid?

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Moderator
Moderator
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Message 7 of 8

Re: **BT Rewards***

Hi @rajaramsgi welcome to the forum and thanks for posting. Sorry that you got cut off when you called. I've sent you a Private Message with details on how to contact the Mod team and we will get the reward card claimed for you. 

cheers
John

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Newbie
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Message 8 of 8

Re: **BT Rewards***

Thanks so much John, I replied just to your message just now. Appreciate all of your help. 

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