BT Ripping Loyal Customers off Again!!

[mychips]

Just noticed a big jump of £11 a month for combined Broadband and TV. £11 doesnt sound like a lot but when your on a budget its a sizable amount. Ive spoken to 150 options team in Glasgow and no joy there in the fact that the structure im on puts my bill at 60.99 and a new customer gets the same for £49.99.

Look online for my best personal offers and its saying its the same as what im on! so where is the benefit for loyal customers ? none really so now i have to pay another £11 a month for the next 10 months as aparently i was put on a 24month contract which i didnt know there were any but ive got one. so for the next months BT get another £110+ out of me for being with them, I have 2 BT mobiles, Broadband and TV. 

Why cant you BT when offering personal deals do packages ? as i now feel completley ripped off 

[imjolly]

BT is no different to others who give better deals to new customers  if you want to save money then you should change ISP everytime your contract ends and that way you become a new customer and get cheapest deals

there are similar post just like this and probably on other ISP forums

[-Richie-]

When a new customer joins they get a welcome discount, just like you would of recieved when you joined, you've had yours but as an existing customer you can still get a promotion applied, what's unfair about that ?

[jaybeetoo]

I’m moving from BT after getting my recent bill.  I wish my income went up by the same % as my BT bill.

Maybe I’ll come back to BT in 18 months when the deal with my new ISP ends.  I’ll  then be a new BT customer and they may offer me a sensible deal.

Companies like BT rely on customer inertia.

[gg30340]

---

@jaybeetoo wrote:

Companies like BT rely on customer inertia.

---

All companies do, that's why you are getting a better deal with a new ISP.

[pottyperson]

There's no doubt that you can save money by changing provider each time a minimum period deal expires. There's also a great opportunity for one or both of the companies involved to botch the switching process, leading to any amount of grief. I regard the potential savings spurned by my inertia as an insurance premium against that grief as well as the bother involved.

[Dean007]

You could also argue that by companies doing this and making consumers shop around more, that it is actually better for the consumer and creates healthy competition between providers. 

[StewM]

---

@Dean007wrote:

You could also argue that by companies doing this and making consumers shop around more, that it is actually better for the consumer and creates healthy competition between providers. 

---

Really? You could argue that, but no one would believe you.

Stew