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graham3591
Beginner
509 Views
Message 41 of 75

Re: BT SPORTS CREDIT/REFUND

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Hi maybe your expectations aren't very high, I expect premium customer service from a premium company when I pay a premium price for a premium product. Do you think that BT just sat back and waited for their refund from the English premiership and Scottish Professional Football League - I THINK NOT. BT need to get their act together or pay the price when customers start to leave. By the way, I have absolutely all of their products broadband, line rental, TV, 3 mobile phone sims, so expect better from them.

c1b1evan
Aspiring Contributor
472 Views
Message 42 of 75

Re: BT SPORTS CREDIT/REFUND

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I applied for refund/credit for BT Sport & Sky Sport months ago using the online form as suggested by Martin Lewis. I have received credits for BT Sport but no credits for Sky Sport. Why is that?

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imjolly
Distinguished Sage
Distinguished Sage
463 Views
Message 43 of 75

Re: BT SPORTS CREDIT/REFUND

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if sky customer SKY suspended sports cost whereas BT charged and then refunded



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c1b1evan
Aspiring Contributor
456 Views
Message 44 of 75

Re: BT SPORTS CREDIT/REFUND

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 Not a sky customer- purchase Sky sports through bt - so still not receiving credits?

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NeilO
Moderator
Moderator
408 Views
Message 45 of 75

Re: BT SPORTS CREDIT/REFUND

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Hi @c1b1evan, I'm sorry your Sky Sports credit isn't showing on your bills. I've sent you a private message so you can get in touch with the moderation team and we'll be happy to help 

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Mrsg2
Beginner
369 Views
Message 46 of 75

Re: BT SPORTS CREDIT/REFUND

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Hi NeilO

Thank you so much for resolving my Refund/Credit query. I have now received a full refund for the months of April & May and half refund for June.

This issue has only taken a total of 17 days to fully resolve and I’m delighted with this swift action. My issue is now FULLY RESOLVED. Thank you very much you’ve been great. 
Regards

Marian Gallagher

NeilO
Moderator
Moderator
352 Views
Message 47 of 75

Re: BT SPORTS CREDIT/REFUND

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@Mrsg2 Hi Marian, no problem at all I was happy to help and I would like to apologise that you had to chase this up after your claim was missed.

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Matt-S
Moderator-Retired
331 Views
Message 48 of 75

Re: BT SPORTS CREDIT/REFUND

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@Becky17 @PBenny @Pogleswoody @Mikeg612 @Sallyh32 @Tunners72 @Rico196

I'm sorry that you are still waiting on BT Sports credits to be applied or missed out on applying due to missing the closing date.

I have sent you all a private message with details on how you can contact the Mod team and we will take a look into this for you. 

Thanks 

Matt

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Mikeg612
Beginner
326 Views
Message 49 of 75

Re: BT SPORTS CREDIT/REFUND

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Thanks Matt - I've just replied to the private message. Mike
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Moulsham138
Beginner
287 Views
Message 50 of 75

Re: BT SPORTS CREDIT/REFUND

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hello

I like many others applied for the BT Sport credit online and have received a confirm that it will be applied, however, I have not received any credit at all from March and now just received Junes Bill and still no credit can you help?

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