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imjolly
Distinguished Sage
Distinguished Sage
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Message 71 of 75

Re: CALL PLAN ISSUE

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Well phone the options team tomorrow and see what you can negotiate 0800800030



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pottyperson
Distinguished Guru
Distinguished Guru
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Message 72 of 75

Re: CALL PLAN ISSUE

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@c1b1evan wrote:

I still don’t understand why I negotiated a contract, if mid term it  can be altered


Because it's allowed in the terms and conditions which you accept when you enter a contract. The T&C do specify that you have the right to cancel the contract without penalty if a change affects you materially; according to the article linked in my previous message, this was confirmed at the end of the emailed notice.

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c1b1evan
Aspiring Contributor
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Message 73 of 75

Re: CALL PLAN ISSUE

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Contract, in the simplest definition, a promise enforceable by law. ... The making of a contract requires the mutual assent of two or more persons, one of them ordinarily making an offer and another accepting. If one of the parties fails to keep the promise, the other is entitled to legal redress.

I don’t see any “Legal redress” in the email -just the offer to leave if I don’t like it.

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pottyperson
Distinguished Guru
Distinguished Guru
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Message 74 of 75

Re: CALL PLAN ISSUE

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Acceptance of the T&C means that they form part of the contract.

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Pogleswoody
Beginner
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Message 75 of 75

Re: CALL PLAN ISSUE

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"From December to May you paid £2.84 for calls not included in your current plan. With your new plan you should see no charges like this, so there’ll be no unexpected surprises and based on your recent calls, you’ll save money."

So I pay £27.00 extra to save £2.84, wow! That is a great deal! 

 

So the price and term I agreed to 'contract' are meaningless because BT can just change everything? If they 'break' their side of the contract, I can leave without penalty?? Gee thanks. 

 

And, where is the 'thumbs down' option if I think your answers suck? 

 

 

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